Support policy

We offer support in the following ways
- A support section to open issue tickets visible in one's own community. If the issues that are raised are related to the platform our staff will respond within 48hours on workdays.
- We encourage organisations to create FAQ "Topic", where users ask questions about how to best use platform where both our staff, admins and members can provide support. In paying communities we can take part in this space to further support users.
- A live chat with our customer success team may also be enabled by contacting the assigned customer account via the chat collaboration tool (blu badge on bottom right corner). The name of the customer account will be shared upon signinf of the contract.
For sysadmins we can also provide support via where we will answer within 48 hours on workdays.

Bug Fixing

It is our commitment to fix all template bugs as quickly as possible after they are brought to our attention. Bugs can be reported to or on the support app in the community.



WeTipp Documentation of features and services

Profiling / User directory

The directory app allows to map the users based on interests, skills, geographic location, nationality and more. Users can find the profiles of other members and get in touch via live chat.


Customizable user profiling process:

The user profiling process has several steps:

1) Registration:

Users can decide whether to register via social login (Facebook, Twitter or LinkedIn) or with manually given credentials (username, password, date of birth). On the basis of any related social profiles, information such as name, e-mail, user photos and other information will be imported, if the user approves.


2) Connection of other social profiles:

In this page the user can connect additional social profiles, to be able to authenticate in the future with any of the connected ones.


3) Profile based on parametric fields:

From the community administration panel it is possible to customize a set of profile fields that the user will have to insert in the registration phase. These fields can be text fields, multiple choice, dates or numbers and it is possible to define which fields are mandatory. In addition to these fields you can activate standard fields such as telephone number, spoken languages, nationality, location.


4) Profile on the basis of skills:

The user will be able to indicate his/her skills by clicking on the "favorite" tags (customizable through the community administrative panel), on the automatically suggested tags based on the ones just mentioned, or by manually entering skills in a field of search that proposes corresponding tags through an "Autocomplete" tool that allows maximum univocity in the indication of skills. Where an inserted tag does not belong to the current database, it is automatically added to a group of "uncategorized" tags.


5) Profile on the basis of interests:

In the same way in which the user has indicated his skills in the previous step, the user can indicate interests. These interests are related to the same taxonomy of tags

User-friendly directory

From the "community" page it is be possible to discover the profiles of the community members. It is possible to search by tags of interests and competencies, both from the "suggested" ones (based on the community tags or the user's own tags) and manually through a search field that will help to find correspondents with "autocomplete".


It is also possible to search for multiple tags, making sure that the users who have all those indicated are identified. Searching with "autocomplete" for a name, or doing a simple text search (which retrieve information from user descriptions) is possible too.

It is possible to filter users based on geographical location and spoken languages.

For administrators, once a search has been done and "scrolled" to see all the users found, it is possible to extract the emails of the people who correspond to these filters, so that they can be used for communications made with other tools (email or newsletter) to send targeted mail.


Navigable map of users

In the "community" page, by selecting the "map" display filters, you can view all users in a geographic map. The same filters can be used as in the standard display.


User profiles

Each user has a page with the information they want to make public.

The following information is displayed on the profile page:

- BIO (short personal description) that can be imported automatically from LinkedIn during the registration process or manually from the edit profile page.

- Interests and user skills tags

- Spoken languages ​​and level of competence

- User’s geographic location (indicated within a map)

- Curriculum that will be possible to "embed" on the user’s own page

- Where users have shared contents such as Post or Job offers will also be shown on the user profile page.

Scrolling through a profile of another user, a button can be found to contact the user and start a real time chat.

It is possible to modify the fields mentioned above, to decide in which language to display the platform and to decide whether to make the profile public (visible even to members of other communities) or private, and therefore only visible to members of the community.


Real-time messaging

Scrolling through a profile of another user, a button can be found to contact the user and start a real time chat.

The contacted user will receive an e-mail notification that will invite him/her to reply via the platform and further notificate them in case of new comments within the channel.

You can add other users to the conversation or delete previously added conversations. If the user is online, he/she will see a note at the bottom right, with the face of the person or persons involved in the conversation and a number indicating the number of unread messages.

In addition to the details of the conversation, you can access a list of all the conversation channels in which you are participating, so that you can possibly continue conversations from the past.


Group pages

This app allows groups of users, companies, organizations to have their own page and to create posts, activities and job offers on behalf of the group page.

The pages have the following fields:

- Basic Info (Name, photo, cover image,)

- Description

- Links

- Social links

- Members list

- Tags

Thanks to the customization system of the profiling fields it is possible to request additional information to those who create a collective profile.


In the public page of a group page it is also possible to see the posts and job offers they share.



Access reports on the current status of the distribution of:

- Age (if indicated by the user or imported from socials)

- Gender (if indicated by the user or imported from socials)

- Type of user (if the "user types" feature is used ")

- General statistics about the distribution of interests and skills: a histogram showing the number of people to whom tags are assigned as interests or skills

Reports are only accessible by administrators.

Assign editors

The administrators will be able to define for certain user profiles, the "editors", are the people authorized to modify the profiles data.


User database and data export

The user database is accessible only to community administrators through the administrative panel. Administrators rights can be given or removed by existing admins to users. The data accessible to users are:

- username

- email

- last Login

- access expiry date (if any)

- creation date

- update date

- date of birth

- Name

- Surname

- Website

- Taxcode (tax code or VAT number) )


- Phone

- N ° of badges

- url facebook

- url twitter

- url linkedin


You can search for users by name, surname and email. It is be possible to export the table with users at any time in the following formats: JSON, XML, CSV, XLS

Social Collaboration

Allows users to create events, projects and workgroups freely or starting from pre-defined templates. On each of these activities it is possible to create teams based on different skills and roles and collaborate via chat. It is also be possible to share posts to launch discussions and define "topics" that will act as collectors of all content and invite users to create new ones.


Activities: Events, Projects & Work Groups


Create an event, with different roles and collect membership within them. The events will have single dates or may have different "dates".



Create a project, with different roles and collect membership within them.



Users can share posts, complete with title, text, geographic location and tags.


In the description section of the post you can also add links to sites. If the organization is marked as "open", by sharing these links on facebook, twitter or Linkedin, the contents of the same will be "embedded" as a preview. In the case of links to youtube will be "embedded" the video that will be visible directly from the platform.

These posts, in addition to being visible to all users in the platform, are visible in the profile of the individual user.

Posts can be deleted by the owner or deleted by the administrators directly from the backoffice.

Where you have a group page, you can choose whether to post / respond as such or with your own user profile. In the post section, clicking on the "suggestions" button you can filter all the posts already shared to display those corresponding to their own interests or skills tags.


Automated and personalized Mail Digest / Newsletter

The platform will autonomously produce "digest" with the latest contents created on the platform. These digests will be customized to  show interesting content for each user. Administrators will be able to decide whether to notify all users of all the content but to put the interesting ones in "highlight" or to only notice users of content of their main interests.


Collaboration Channels

Users can have group chats linked to events, projects and work groups created within the platform.



The discussions feature allows you to launch "call to action" to users, who can create posts, propose activities (events, projects, work groups) or share best practices to be replicated.


Activity format / best practices repository

- Ability to automatically suggest to the members activities to be created in front of a series of templates generated by administrators or users. Ex. Tea Storming, sushi lunch, or aperitif networking, or soccer game. The tool will automatically suggest people to be involved based on their interests.

- These "activity templates" include a manual on how to create them and may be made visible to all or only to administrators.



It is possible to ensure that users with specific "membership" must wait for their contents to be approved by community administrators.

From the administration panel it will be possible to see the number of posts, activities or job offers that are needed to be moderated, see them and in case approve them.


(Recruitment) Job Offers / Volunteering


The jobs app, helps members grow professionally and gather the best talent within the community. It allows internal members or external members to share offers within the community: people with the corresponding skills will be notified and applications will be collected directly through the platform.


Job offers / volunteering

Users and group pages are be able to create job offers. In the offers it is possible to indicate:

- title,

- description,

- required skills tag,

- required language,

- start and end date,

- payment range (optional)

- type of job (full time, part time, freelancer, voluntary work ...)

Job offers are shown on a general page, on the individual's profile page or on the group page’s profile that posted the offer and there is a page of the details where you can see all the information about the offer and where you can ask questions.

In the general summary page, clicking on the "suggestions" button it is be possible to filter all job offers to display those corresponding to their own interests or skills tags

Users who visit job offers can "apply" to the offer, indicating the wish to be taken into consideration for that offer.

The owner will then be able to see, from the info page of the job offer, the list of candidates for this offer.


Custom notifications via email

Users are notified about the job offers that are matching their skills via personalized emails.

Users can enable or disable the notifications related to job offers according to their desire to be informed of new opportunities.


Community Guides & Agreement

An informal agreement can be set up for the members of the community, that has to be accepted during the registration process. It is possible to build autonomously a ‘guides’ section, with all the information related to the project, on how the platform works and any FAQs.


Customisable community agreement

Once the profile process is complete, the user can accept an agreement. This agreement can be freely customized by the customer to be the real "terms of service" of the platform, or to be an informal agreement about the rules of the platform.


Customisable community guides

Once the "agreement" has been accepted, the user guides can be displayed, also customizable from the backoffice. It is possible to build several pages with texts, images linked from external sources and embedded videos.



Backup policy

We backup the database every 12h and are able to provide recovery to up to 10 days prior.

We provide CDN for any user uploaded file, backed up by our hosting provider

To request a data backup you can email

1.0 Overview

This document is an IT policy which defines backup and recovery possibilities we can offer and provide.

2.0 Purpose

This Backup and Recovery Policy is designed to protect data is not lost and can be recovered in the event of an equipment failure, intentional destruction of data, or disaster.

3.0 Scope

This Backup and Recovery Policy applies to all data owned or operated by the organization on the WeTipp platform.

4.0 Definitions

  1. Backup - The saving of files for the purpose of preventing loss of data in the event of equipment failure or destruction.

  2. Archive - The saving of old or unused files for the purpose of releasing on-line storage room.

  3. Restore - The process of bringing off line storage data back from the offline media and putting it on an online storage system such as a file server.

5.0 Timing

Full backups are performed every 12 hours and on every deploy of updates in production environment.

6.0 Data Backed Up

Data to be backed up include all user data stored on the platform​

7.0 Restoration

Users that need files or data restored or removed must submit a request to the help desk at Include information about the file creation date, the name of the file, the last time it was changed, and the date and time it was deleted or destroyed.